Oregon Medical Group Southtowne Medical Clinic at 1835 Pearl Street in Eugene, Oregon

Customer Reviews about Oregon Medical Group Southtowne Medical Clinic

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  They treated me fine when I had insurance through my work. When I was raped and assaulted and was laid off from my job for missing a bit of work because of my injuries (despite turning in the OFLA and FMLA paperwork my employer requested), I had to go on OHP (medicaid). This is when all my problems started. The staff became horribly rude and disrespectful. When I called to schedule an appointment with my doctor who I had been seeing for a while, I told the scheduler that I had switched to OHP. She rudely told me they don't take new OHP patients. I told her I'm not a new patient, I'm an established patient, and have been seeing Dr. Duong for a while. She just kept saying, "We don't take new OHP patients" over and over again. I finally hung up, called back, got someone else, and was able to schedule an appointment. Unfortunately, it only gets worse from here. My doctor prescribed something that's new and not routinely prescribed, so my insurance wouldn't cover it. Without insurance it would have cost me $500. That's unreasonable by anyone's standards. My doctor's office refused to work with me in trying to find a medication my insurance would cover. I even spoke with my insurance company and they told me to give my doctor's office the number for their coordinated care department that's specifically for providers to call to see what they can prescribe that's covered. When I tried to give this number to one of the staff and asked if someone there could call them, she rudely told me, "No. We're not going to do that." I asked if my nurse could call be back and she forwarded me to a voicemail. Since switching to OHP, nurses only returned my calls about a quarter of the time. It was very clear they were trying to bully me into seeking out a new doctor to get rid of the OHP patient. I struggled with them for over a month an a half trying to get them to prescribe something for an injury from being raped. I was in pain and discomfort and was made to continue to suffer because they don't like people who are on OHP. They made me feel like crap for being on medicaid. I didn't choose to be raped, nor did I choose to have my employer violate state and federal law in laying me off. I've never been treated so horribly by any doctor's office in my entire life. Seriously, who does this? Who treats a rape victim like garbage and refuses to treat them? Only do business with this place if you want to support a doctor's office that treats like garbage rape victims who end up having to go on medicaid. So much for the Hippocratic oath.
  October 15, 2017

  by Valyn Faer

Opening hours Closed now

Today: 08:00 am — 05:00 pm

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About Oregon Medical Group Southtowne Medical Clinic in Eugene